After Sales Department, prudhomme S.a
Please contact our after-sales department via our website or by phone
You mentioned the wrong items on the order - you want a regular exchange
- Please send us a Purchase order for the right materiel precising that it is a exchange on the PO #…
- As soon as you received the good material please send us back the wrong one
- We will edit a credit note on the 1rst order that will be deducted from the invoice of the 2nd order
Is it complicated? A nice scheme is better than a long explanation
OPTION A: THE 1ST INVOICE IS NOT PAID
Wrong
order
Order 1
Return of the order 1
Right
order
Order 2
Invoice 2
Of course, this predicament is possible provided you required an exchange as soon as you received the order and if you return it to us within 15 days.
OPTION B: THE 1ST INVOICE IS PAID
Wrong
order
Order 1
Invoice 1
Invoice 1 is paid
Order 1 is returned
Credit note 1 (no shipping charge)
Right
order
Order 2
Invoice 2 - Credit note 1 = shipping
You mentioned the wrong items on the order – there will be an appreciation
- Make your request by email, fax or telephone and we will make an offer for the new materiel
- Send us your new PO precising that it an exchange on order PO #…
- We will edit a credit note on the 1st order and invoice the 2nd one.
Is it complicated? A nice scheme is better than a long explanation
OPTION A: THE 1ST INVOICE IS NOT PAID
Wrong
order
Order 1
Return of the order 1
Right
order
Order 2
Invoice 2
Of course, this predicament is possible provided you requested an exchange as soon as you received the order and if you return it to us within 15days.
OPTION B: THE 1ST INVOICE IS PAID
Wrong
order
Order 1
Invoice 1
Invoice 1 is paid
Order 1 is returned
Credit note 1
Right
order
Order 2
Invoice2-Credit note1=appreciation
The material is faulty
- Inform us of the problem by email, fax or telephone
- Fill a restitution form and send it to us as soon as possible¹
- We will send you the new material
- We will ask you to send us back the material so that we can find the cause of dysfuntionning
Our products are guaranteed between 6 month and a year. If we find out that the material was opened or shows alterations or defects due to malicious handling. All the rights to reject a material under guarantee are reserved.
¹ For AMC, EM150, RC150 please call directly our After Sales Department.
We mistakenly sent a wrong material
- Inform us of the problem by email, fax or telephone
- Fill a restitution form and send it to us
- We will send you the new material
- You send us the wrong material.